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AskGamblers comes in for criticism over Certificate of Trust

Leading casino portal AskGamblers has come in for some stinging criticism this week from the OCR website, with OCR levelling accusations against AskGamblers and their parent company Catena Media, that their Certificate of Trust seals are not fit for purpose.

Since AskGamblers was acquired by Catena Media for a princely sum of €15m back in 2016, the team at Catena have been aggressively growing the content of the site and pursuing a myriad of top competitive rankings within the google search engine results.

As part of AskGambler’s policy is to provide a dispute resolution service for players and their visitors with the online casino properties that they feature on their site. To facilitate this, AskGamblers provide a forum for players to sign up to and also allow players to submit complaints.

Indeed this is an area that AskGamblers boasts proudly about, with their 2016 Annual Report for their Casino Complain Service, asserting that they received a staggering 5260 cases, from over 3800 players. These numbers far exceed those dealt with by arguably the leading player advocate site, Casinomeister.

So whilst Online Casino Reviewer does not address these statistics provided by AskGamblers, OCR webmaster Dave Sawyer, goes on a stinging rebuke against their certificate of trust seal. Alleging that these seals are given out to the highest bidder.

One such site which has been awarded said seal, is the casino CashPot Casino, which is registered in Curacao and is owned and operated by the shamed AffPower casino group. Prior to being called CashPot Casino, it was known as Cosmik Casino. With Cosmik Casino back in the summer of 2016 being identified as one such AffPower property serving pirated casino games from companies such as Net Entertainment.

The fact that CashPot Casino proudly displays the AskGamblers Certificate of Trust on the footer of the casino’s website has irked Sawyer somewhat. With Sawyer alleging that AskGamblers and Catena Media are abusing their position of visibility online, in promoting anyone and anything as long as the price is right.

Indeed, comments received on the video on Online Casino Reviewer’s YouTube channel seem to support Online Casino Reviewer’s claims. OCR also suggests that if AskGamblers continue to apply for ADR status with the UKGC, then representations will be made in ensuring this is not awarded, should the current policy of listing casinos on AskGamblers continues.

Update – 9th August 2017 : Online Casino Reviewer has been contacted by AskGamblers and after they undertook their own investigation plus taken account of the information provided to them by OCR, they have subsequently terminated all association with AffPower. Full Details Here.


Dave Sawyer

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Dave has worked in the iGaming Industry since October 2000. Spending five years with Ladbrokes International in Gibraltar, where he headed up the IT Team there. Since 2006, Dave has been a Director of Bath Rock Media Limited, who own and operate a number of website portals which operate in the iGaming sector.

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